How do I arrange a service based in the UK?
You can use our discounted and fully insured collection service by clicking here or you can send your instrument to us directly to our premises at Unit 3 Cyan Park, Jimmy Hill Way, Coventry, CV2 4QP and we will take care of the rest.
How do I arrange a service outside of the UK?
Contact your local distributor who will organise this with you. If you are unsure who that is please get in contact with us on +44 (0) 333 800 0088 or firstname.lastname@example.org. If there are no local distributors then you should return your instrument to us at QED.
How can I improve my Service Turnaround?
What are my Service Options?
Our Service packages offer a cost-effective, tailored solution to your servicing requirements. With flexible payments, fixed-costs to support budgetary planning and control, and a fast, turnkey service solution, we will have an option to suit your needs. Contact us to discuss a solution for your equipment.
Standard service (annual) (UK ONLY)
This scheme allows users who do not use their analysers on a regular basis to return their analysers to QED once a year.
- Full service and calibration
- Calibration certificate and service report
Service Plus scheme (UK ONLY)
Return your unit every 6 months to qualify for scheme. Includes routine replacement parts e.g. cells, battery, fitting, pump etc. Doesn’t include non-standard parts such as PCBs, display etc
*Service+ members receive a priority service and a complete report upon the unit’s return. Exemptions apply if damage has occurred or not used in accordance with the operating manual, or if the unit is >5 years old, only cells covered after 5 years, all other parts chargeable.
Overseas service (annual)
Price dependent on when analyser was last serviced
Overseas customers should contact their local service centre to check for prices and what the service covers. If there are no local distributors who can carry out the service, please return the analyser to QED for a ‘Standard service’.
Price varies depending on when the analyser was last returned for service
All the benefits of the Service Plus scheme for users with a large number of analysers, plus these additional benefits:
- Discounted service costs
- 6-monthly or annual payment options
- Quicker than standard turnaround times
- Free UK courier collection for each Service interval
Please get in contact with our Service Team on +44 (0) 333 800 0088 or email@example.com for a quote.