QED Environmental has a state-of-the-art service and calibration facility in Coventry, UK, with a dedicated Service Technician team to carry out servicing of your analyser(s) at their designated service intervals. Our Customer Service team are here to help you with the entire aftersales process and the Technical Support team can assist with more specific in depth technical or warranty related queries.
How to Arrange a Service
Arranging a service with us is super easy, and the process depends on whether you are sending your analyser to us direct (UK) or using a local distributor (outside UK). You can complete everything you need to online, using our simple and efficient self-service forms.
UK Based Servicing
We will need you to complete a Service Return Form, which gives our team the relevant information about your analyser including any specific thing you’d like us to look at when it’s in with us.
If you want to make use of our discounted, fully insured collection service, you can use this link to organise that. We’ve actually got a super helpful video on our YouTube channel on exactly how to process online collection request if you are unsure. Alternatively, for collections, you can always email our awesome Collections team on collections [at] qedenv [dot] co [dot] uk who will be able to process this for you. Alternatively, you can send it back to us direct at Unit 3 Cyan Park, Jimmy Hill Way, Coventry, CV2 4QP.
Outside UK Servicing
Contact your local distributor who will organise this with you. If you are unsure who that is please get in contact with us on +44 (0) 333 800 0088 or email the Customer Service team on service [at] qedenv [dot] co [dot] uk.
If there are no local distributors then you should return your instrument to us at QED.
How Much will a Service Cost?
The cost of your analyser service will depend on the model, and the service interval frequency. Please get in touch with the Customer Service team or your local service distributor for an initial pre-assessment quote for your specific analyser.
Standard Service (annual) (UK ONLY)
This scheme allows users who do not use their analysers on a regular basis to return their analysers to QED once a year.
Included is:
- Full service and calibration;
- Calibration certificate and service report.
Service Plus Scheme (UK ONLY)
If you return your unit every 6 months, you can qualify for the Service+ scheme. There is a significant commercial benefit to this, as the standard cost of service is reduced, as well as having routine replacement parts (e.g. cells, battery, fitting, pump etc.) included. This doesn’t include non-standard parts such as PCBs, display etc.
*Service+ members receive a priority service and a complete report upon the units return. Exemptions apply if damage has occurred or not used in accordance with the operating manual, or if the unit is >5 years old, only cells covered after 5 years, all other parts chargeable.
Overseas Service (annual)
Overseas customers should contact their local service centre to check for prices and what the service covers. If there are no local distributors who can carry out the service, please return the analyser to QED for a ‘Standard Service’.
Service Agreements
We provide service packages for users with a large number of analysers which offer a cost-effective, tailored solution to your servicing requirements. You will get all the benefits of the Service+ scheme, as well as:
- Discounted service costs;
- 6-monthly or annual payment options;
- Quicker than standard turnaround times;
- Free UK courier collection for each service interval.
With flexible payments, fixed-costs to support budgetary planning and control, and a fast, turnkey service solution, we will have an option to suit your needs. Contact us to discuss a solution for your equipment.
Please get in contact with our Customer Service team on +44 (0) 333 800 0088 or email us on service [at] qedenv [dot] co [dot] uk for a quote, or more information about any service requirements.
